Frequently Asked Questions (FAQs)
Who can order from Med Wholesale Supplies?
You can order from us if you are an individual or corporation licensed to handle the products being ordered. Medical practices, healthcare professionals, and licensed medical entities can order from Med Wholesale Supplies. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with the order.
To begin purchasing, you need to create an account with us. Once your account details are verified and confirmed by our team, you can access our wide range of medical supplies. We ensure that only verified and legitimate medical entities are able to make purchases to maintain the highest standards of service and trust.
What types of medical licenses does Med Wholesale Supplies recognize as valid and acceptable?
The following medical licenses are recognized as valid and acceptable on our website:
- Medical Doctor
- Osteopathic Doctor
- Doctor of Medical Dentistry
- Doctor of Dental Surgery
- Doctor of Podiatric Medicine
- Physician Assistant
- Nurse Practitioner
- Advanced Registered Nurse Practitioner
- Advanced Practice Registered Nurse
- Family Nurse Practitioner
- Advanced Practice Nurse
- Doctor of Veterinary Medicine
Why should I buy from Med Wholesale Supplies (MWS)?
Ordering from MWS ensures you receive the best price for genuine, brand name products. By choosing MWS, you get some of the very best wholesale prices for the same brand name products you buy and trust from the manufacturer. Our competitive pricing on high-quality medical products and supplies translates to significant savings for your practice.
Are the products sold on Med Wholesale Supplies authentic?
Yes, all products sold on Med Wholesale Supplies are 100% authentic. We only sell products with original LOT numbers and sealed in their original packaging, ensuring their authenticity and integrity. We source all our products directly from original manufacturers. If you have any concerns about the authenticity of a product, our customer service team is available to assist you.
How can I confirm the authenticity of the medical supplies sold by Med Wholesale Supplies?
We guarantee that all our products are genuine and sourced directly from original manufacturers. Every product comes sealed in its original packaging with original LOT numbers, ensuring its authenticity and integrity. We recommend checking the packaging upon receipt for complete assurance.
What are the shipping costs associated with ordering from Med Wholesale Supplies?
We offer free shipping for all orders exceeding $500. Orders below this amount will incur a $50 shipping fee. Some exceptions may apply depending on the country or the region where our customers are located. Shipping costs may vary depending on your location. If you have any questions regarding shipping fees, our customer service representatives are here to help.
What is the return policy and how can I get a refund?
In the unlikely event you are not 100% satisfied with your order received, please contact one of our team at MWS. While we strive for complete customer satisfaction, we understand there may be occasions when you’re not fully satisfied with your order. We may offer a refund or accept returns at our discretion if the product was misrepresented, received in a damaged state, or proven to be inactive. Please report any issues within six months of purchase to be eligible for a replacement or refund. Note that we cannot guarantee a return or refund in all circumstances.
Does Med Wholesale Supplies offer price matching?
We are committed to providing the lowest prices on medical supplies. If you find a cheaper price elsewhere, please let us know. We will do our best to meet or beat that price, provided you can supply us with recent evidence of the lower price and comparable terms.
When is customer service available at Med Wholesale Supplies?
Our dedicated customer service team is available during regular business hours, Monday to Friday 9am EST to 6pm EST. If you need to place an order or have any inquiries outside of these hours, you can leave a voicemail or send an email, and we will respond promptly at our earliest convenience.
Can a staff member or a third party place an order on my behalf?
Yes, absolutely. We understand that running a medical practice can be demanding. You can authorize a medical secretary or another third party to place orders on your behalf by signing an authorization form. This signed form can be sent to us via email or fax. Our customer service representatives are available to assist you with this process if needed.
Is there a discount for ordering medical supplies in large quantities?
Yes, we offer savings on bulk orders. Ordering ten or more units typically results in greater savings compared to smaller quantities. For specific bulk pricing, please refer to the individual product page, speak to your account manager, or contact our customer service team.
What is the minimum order quantity to avail of wholesale prices?
There is no minimum order requirement to benefit from our competitive wholesale prices. However, additional discounts are available for larger quantities. Please note that a $50 shipping fee will apply to orders totaling less than $250.
What payment methods are accepted by Med Wholesale Supplies?
We currently accept Visa, American Express, and Mastercard for all purchases.
Does Med Wholesale Supplies offer any credit or payment terms?
Due to the international nature of our transactions, we are unable to offer payment terms such as a 30-day credit facility.
What incentives are available for returning clients?
We greatly appreciate your loyalty. If you find a better price elsewhere, provide us with recent evidence of the competitor’s price and comparable shipping terms. We will strive to match or beat that price. For more details, please contact our customer service team.
Which shipping methods are utilized by Med Wholesale Supplies?
Shipping methods vary based on your location. For the best options tailored to your needs, please contact our customer service team.
When can I expect my order to arrive?
We aim to ship your order within 24-48 hours of placement, assuming it’s placed on a non-holiday weekday. Typically, we suggest allowing up to 7-10 days for delivery. Guaranteed delivery time is within 14 days. For a more accurate estimate, our customer service representatives can provide further information when you place your order.
What if the product I need is not listed by Med Wholesale Supplies?
If you cannot find the medical supply you need, please contact our customer service team via email or phone. We will do our best to source the product for you.
Are there any benefits for referring someone to Med Wholesale Supplies?
Yes, we value your referrals. If you refer a colleague or another medical professional to us, both you and your referral will receive a $500 account credit once they have placed orders worth $2,000. This credit can be used on any future purchases. When referring someone, ask them to mention your name when creating their account, or provide us with their contact details. We’ll notify you once the referral account is set up and your credit is available.