Customer service
Customer service for licensed clinics.
Call, email or book a 15-minute call with the MWS customer service team. We help clinics open accounts, place and track orders, and find products we don't list.
Booked calls are 15-minute phone calls, Monday to Friday, 11am to 6pm ET. You pick the time and we call your clinic from the MWS number.
Reach us directly
MWS Customer Service Team
Open hours
Out of hours? Leave a voicemail or send an email and we will reply at our earliest convenience.
Book a call with MWS
Fifteen minutes, and we call you.
The booking button opens our booking page. Pick a 15-minute slot and we ring your clinic at that time. It is a phone call, so there is nothing to install.
- 01
Pick a time
Choose a 15-minute slot, Monday to Friday between 11am and 6pm ET.
- 02
We call your clinic
At the time you booked, we call the number you gave us, from the MWS line.
- 03
Sort it in one call
Account set-up, pricing for your quantities, sourcing or a question about an order.
Before you call
What to have ready
- Your licence details: licence type, number and issuing state, plus your NPI number
- Your clinic: practice name and the address we ship to
- Products and quantities: what you order, how many, and how often
- Pack preferences: any size, strength or label variant you need
- An existing order? Have the order number to hand
How we can help
Tell us what you need.
Pick the route that fits and you will reach the right answer faster.
Open a clinic account
Register online with your licence details. We check your licence against your state board and the NPI registry before your first order ships.
Open a clinic accountOrder and delivery questions
Orders ship within 24 to 48 hours and tracking is emailed when they do. Most arrive 48 to 72 hours after shipping. Have your order number ready.
Read the shipping policyA parcel arrived warm or damaged
Contact us as soon as it arrives and send photos or video of the box, the packaging and the products, with your order number. We investigate and arrange a replacement where needed.
Email photos or videoProduct sourcing requests
Can't find a product, size or pack? Tell us the product, strength and the quantity you need, and we will do our best to source it.
Book a call with MWSFAQ
Quick answers
The questions clinics ask us most. The full FAQ covers accounts, pricing, shipping and returns.
Read all FAQsWhen is customer service available?
Our customer service team is available Monday to Friday, 9am to 6pm ET. Outside those hours, leave a voicemail on 1-800-630-9757 or email info@medwholesalesupplies.com, and we will reply at our earliest convenience.
How does a booked call work?
Choose a time on our booking page. Calls last 15 minutes and run Monday to Friday, 11am to 6pm ET. At the time you booked, we call the number you gave us from the MWS line.
How quickly do orders ship and arrive?
Orders are prepared and shipped within 24 to 48 hours, and we email your tracking number when the order ships. Delivery is typically 48 to 72 hours after shipping; the slowest deliveries take 5 to 7 business days, depending on origin and destination. Customs routing can add delays.
What if my parcel arrives warm or damaged?
Contact us as soon as it arrives and send photos or video of the parcel, the packaging and the products, with your order number. We investigate and arrange a replacement where needed.
What payment methods do you accept?
We accept Visa, Mastercard and American Express. We are unable to offer payment terms such as a 30-day credit facility.
Can a staff member order on my behalf?
Yes. You can authorize a medical secretary or another third party to place orders on your behalf by signing an authorization form and sending it to us by email or fax. Our customer service team can help you with this.
New to MWS? Open a clinic account.
We check your licence against your state board and the NPI registry. Once you are verified, you order at the prices and quantity breaks shown on every product page.