Shipping Information

Orders are prepared and shipped within 24 to 48 hours of being placed, assuming the order is placed on a non-holiday weekday. We do not offer same-day dispatch, and there is no order cut-off time.

Once your order has shipped, delivery typically takes 48 to 72 hours. The slowest deliveries take 5 to 7 business days, depending on where the order ships from and where it is going.

Customs routing can add delays that are outside our control. Delivery times are the same for refrigerated and room-temperature products.

Cold-chain products ship in insulated thermo-packaging with enough ice packs to hold temperature for up to 10 days. Storage requirements are listed on the product page, so you know how to store each product when it arrives.

We email your tracking number when your order ships.

We offer free shipping for all orders exceeding $800. Orders below this amount will incur a $100 shipping fee. Some exceptions may apply depending on the country or the region where our customers are located, and shipping costs may vary depending on your location. Your shipping cost is shown in the cart before you pay.

Shipping methods vary based on your location. For the best options tailored to your needs, please contact our customer service team.

In the unlikely event you are not 100% satisfied with your order received, please contact one of our team at MWS. We may offer a refund or accept returns at our discretion if the product was misrepresented, received in a damaged state, or proven to be inactive. Please report any issues within six months of purchase to be eligible for a replacement or refund. Note that we cannot guarantee a return or refund in all circumstances.

Around public holidays we post final shipping dates on this page, with separate restart dates for ambient goods and cold-chain products. Orders placed after the final shipping date may arrive after the holidays because of seasonal delays.

[Holiday 2026 final shipping date and restart dates to confirm]